I agree. 10 years might be pushing it though
When you say warranty, it should mean that if something breaks (which is covered), it is fixed at
no cost to the owner (except time).
- there shouldn't be any transport costs (why can't the dealers do warranty work?)
- there shouldn't be any halfway "it's free, you only pay for the parts" (like the Comfort Pack) - either it's covered by warranty, or it's not. If there was a design problem, be honest about it.
- if the orginal design is at fault, and there is a new design or part available (I'm thinking Centa compensator here), this should be fitted in it's place. There is no point in fitting the same faulty part again!
I guess this is potentially expensive for Morgan. But I for one paid full list price for my car, and waited more than a year to get it.
At the time there were lots of press articles about how the 3W would attract a new kind of customer to the brand. Well here we are...
Gents
I don't want to get to heavily involved in this particular subject for obvious reasons, however I'd like to point out that we have a customer service telephone number on our website 01684 580757 the email address is dsc@morgan-motor.co.uk
. We aim to answer any queries through our DSC within 24hrs.
Mark, Email was sent ysterday... I'm eagerly awaiting a reply...
