Originally Posted By Chris99
This really highlights the problem at MMC. Steve Morris has evidently heard of the dissatisfaction but rather than address the group appears to have singled out Donald for a reply.

MMC need to be communicating in a timely fashion to all of their M3W clients if they want to maintain and repair the group feeling of isolation and lack of care.

Have you written to Steve Morris? Your criticism is not valid unless you have.

My suggestion would be that if you have an unresolved complaint write a letter, not an email, with a copy to your dealer.

Morgan have obviously decided the replies on an open forum are problematic for them as we can see all official contributions to TM have stopped, or am I the only person to have noticed it.

I would suggest that Morgan should set up a hot line, and email address, to respond, minimum 24 hours, to all M3W complaints including parts issues. At this point it would be good PR.

Peter

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