All sounds very positive but many on this forum are still saying they, or their dealers, still can't contact the MMC, particularly the spares department.
Why should anyone even need to contact the factory direct ? It should be a last resort. Dealing with each customer on an individual basis and removing the dealer from the loop is not the way to go.
A Customer feedback meeting involving a small self-selected band of mainly local owners, confined to TM members, with a volunteer liaison person, sounds like a poor idea to me.
The problems are already known. They should be addressed through the dealership network.
Perhaps Mark can answer some simple questions on the forum. I would offer the following two. They're not contentious and should be in the public domain anyway.
1. Is there a recall, technical bulletin or inspection regime in place for the cars with unmodified chassis ?
2. Is there a technical bulletin for the bevel box ? There has been more confusion generated on this subject than perhaps anything else.
For SBM. What was productive about the last meeting ? You appear to be as disillusioned about your car as ever according to your recent posts.
Did you minute the meeting, agree on the points to be followed up and have you since been updated by the factory ?
If I recall correctly your own schedule for repair was only revised due to making a noise on this forum.
In order for genuine improvement to take place, a formalised approach is necessary. In fact I'm certain that the MMC are obliged to have such a system in place.
There isn't necessarily a correlation between having a "nice" relationship with the factory and genuine product improvement and customer service. In fact I think we've seen examples where it can be counterproductive.
I worked in a senior position in a well-regulated industry and I'm versed with the handling of technical incidents.
I simply don't understand the way in which the MMC appears to be conducting it's business.
My apologies, Mike. I was merely offering to help those who perhaps cannot visit the factory themselves.
I have indeed posted my grievances on here in the past, and my dealership have responded admirably. In fact I cannot fault the way they dealt with the miscommunication. The fact that my comments were posted on here meant a lot to them, and despite not reading them until being prompted by a chance conversation, they have been excellent.
Communication is so much more than simply being angry on a forum screen. I am wise enough to understand that Morgan would be extremely foolhardy to enter into any dialogue on here, such is the litigation conscious & instant social media world in which we live, and
I'd like to think working with Morgan is always going to be more productive in the long run.
C'est la vie.
