I have also found that customer service response from MMC is none existent.
The industry I come from provides solutions to the manufacturing industry, and tech support is provided as soon as possible eg. Almost immediate response to emails or a phone call., if we can not provide advise or a solution with this response, then a technician or Sales Engineer call is given,
MMC clearly have no appreciation of customer satisfaction. This to me is by far the greatest disappointment of Morgan ownership.