Originally Posted By Jays
Originally Posted By deano
I took my Porsche to a dealer for some work which was completed satisfactorily. 2 days later I got a customer survey from Porsche uk which asked 30+ questions, all primarily about how well the dealer met my expectations.


Same here. I only had the winter wheels swopped! Because I hadn't given the dealer a top score on one point...4 out of 5, the dealer then rang me to apologise and discuss the issue!

We've got two relatively new Porsche's and have never had such a customer survey when they've gone in to have work or a service done, nor did we get any satisfaction survey from Porsche UK after we had bought them. frown

Maybe that's because we deal with a Porsche-owned Dealership and they don't want to hear poor reports on themselves! wink Having said that we don't have any complaints with the overall service, though the Boxster did have to go back for a minor electrical glitch now fully rectified.

Brian

1970 Morgan Plus 8 - Moss Box (Indigo Blue)
2014 Morgan SP1 (Rocket Red)
2015 Morgan Plus 8 (Rocket Blue)