Originally Posted By stantheman
How the hell do they still keep getting away with it?


I'm not sure they are getting away with it. Mere survival isn't the only measure of success.

If you asked the Right Honourable Peter Morgan if he'd like to make even more money, I'm fairly sure he'd answer in the affirmative. That he cannot see the correlation btwn the reputation of his namesake company and the goal of maximizing income/profits is incomprehensible. Responsiveness costs pretty much nothing, they already have staff responsible for such matters. Returning e mails or phone calls, providing adequate dealer support and making sure dealers provide adequate customer support is essential to modern business. The issue is either the quality of the folks they already have in place to handle these matters or arrogance by upper management.

MMC isn't VW, the product and the customer are entirely different, the expectations are entirely different, and the responsiveness should be as well.