Originally Posted By DaveW
If I rang or e-mailed the VW factory about my Golf, would the experience be much different?


Or indeed with anything else we buy. MMC's customer focus may not be what it could be, but it's not entirely unreasonable that they prefer customers to go through the dealer network rather than go direct to them.

Tim H.
1986 4/4 VVTi Sport, 2002 LR Defender, 2022 Mini Cooper SE