This really highlights the problem at MMC. Steve Morris has evidently heard of the dissatisfaction but rather than address the group appears to have singled out Donald for a reply.
MMC need to be communicating in a timely fashion to all of their M3W clients if they want to maintain and repair the group feeling of isolation and lack of care.
Have you written to Steve Morris? Your criticism is not valid unless you have.
My suggestion would be that if you have an unresolved complaint write a letter, not an email, with a copy to your dealer.
Morgan have obviously decided the replies on an open forum are problematic for them as we can see all official contributions to TM have stopped, or am I the only person to have noticed it.
I would suggest that Morgan should set up a hot line, and email address, to respond, minimum 24 hours, to all M3W complaints including parts issues. At this point it would be good PR.
I agree individual problems should be addressed directly and I have 2 issues for which my dealer is awaiting a response from the factory. It's only been 3 weeks so I guess I'll need to wait a little longer......
My point is that MMC could use this, and other forums, to address the general concerns, offer advice and tap into the group's experience and feedback.
For example, the bevel box where people are experimenting with all sorts of methods of draining/flushing with a diverse range of products from fuel to other oils. A bit of advice from the factory as to what's in the BB on delivery and a recommendation on what to do to maintain it. If they are investigating themselves then let us know - it's the lack of communication which fuels the speculation and dissatisfaction.
A hotline would be an excellent idea - maybe even extend it to owners as well as dealers?
Perhaps James Gilbert, MMC Social Media Guru, is watching and may care to comment?
