Originally Posted By Jays
Originally Posted By deano
I took my Porsche to a dealer for some work which was completed satisfactorily. 2 days later I got a customer survey from Porsche uk which asked 30+ questions, all primarily about how well the dealer met my expectations.


Same here. I only had the winter wheels swopped! Because I hadn't given the dealer a top score on one point...4 out of 5, the dealer then rang me to apologise and discuss the issue!


Similar-ish experience with Honda. Every service (which cost £300 for the first 4 years, all I have to pay for are consumables and MOTs after 3 years) they come and collect the car, service it, give it a full valet, and then return it. They then follow up with a questionnaire, albeit with not quite so many questions as the Porsche version, primarily concerned with how well the Dealer met my expectations.

The last time I did the questionnaire, I got a follow up call from the dealership anyway. I had to explain that as the car has been completely faultless from the day I bought it, and the service from the dealer has been similarly faultless, I was unable to suggest any way in which they might improve.

Tim H.
1986 4/4 VVTi Sport, 2002 LR Defender, 2022 Mini Cooper SE