"The car was ordered in Dec 2011 with a build slot in early 2013"
So, not a 2014 model, some steering mods most defineatly required on early cars. Should have gone for the Empire kit, they are either ready made in stock or are made within a week and despatched straight away.
This waiting for the factory business is not at all unusual, in fact in practically every dealing I have ever had over the last couple of years, I have repeatedly had to 'phone them, and have got to know Anita in reception quite well.
No matter how busy they are, they must be aware that it pisses customers off, not to be kept in the loop?