So what do you suggest Ken? No posts allowed and no comments expressed unless they are in full and total support of MMC? Surely there is a place here for individual views – I don’t remember the box on the contract that precluded me from having any opinion of my own post purchase.
A fully sycophantic TM would certainly be a less lively place to visit, and if we all agreed on every point that surely would result in a very boring place indeed.
I do agree, Paul!
A customer has more than one choice (exit) to react. Albert O. Hirschmann described it quite good in 'Exit, Voice and Loyalty: Responses to decline in firms, organizations and states, 1970.'
