Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 Cracked and bent chassis .

hbatts, This is a tough one as you may be spending significant money and still not have the problem fixed. What will you do if, like RedThree you go through three chassis?

Chassis cracking or failing is a well known problem, certainly to Morgan and once again raises the issue of “Fit for Purpose” and obligations of a supplier when a product fails under consumer law.

Have you contacted Consumer Authorities in your country to establish your rights and options particularly in relation to returning and repairing defective goods?

Attached are some extracts from our own Australian Consumer Law – interesting

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

• type of product
• how a consumer is likely to use the product
• the length of time for which it is reasonable for the product to be used
• the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

What is a major problem?

A product or good has a major problem when:

• it has a problem that would have stopped someone from buying it if they’d known about it
• it is unsafe
• it is significantly different from the sample or description
• it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

Returning the product

You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.

When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem.

If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims