TBM, have you considered NHS 111, would that be any help. https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111/

It made me angry during COVID first big lockdown, I was able to use an instantly constructed web booking system to schedule a trip to the dump but we could not get in touch with the doctor for Mazilla who was at home with Stage 4 cancer. Did they have a booking system, as you outline, did they hell. Someone needs a reaming with this farce.

Everyone loves a Morgan. Even me, unless it's broken again.