I wrote to Steve Morris when the recall was launched highlighting my concerns, the disruption it was likely to cause to summer motoring plans and, adding my support to the decision to add a stop notice to the recall if safety may be compromised. I received a reply almost by return.
When I had my car returned last week I again sent a letter to Mr Morris expressing my support for my local Dealer, Allon White, who carried out the work, and expressing my concern that a 3 month extension to the warranty, in my case it runs through to December, was totally inadequate.
Needless to say no response has been forthcoming, highlighting the continued lack of information emanating from MMC. A holding letter would have been acceptable if a review of the original offer was being considered, a dismissal would have let me know how much my custom is worth to their franchise, but a deafening silence is not in anyway acceptable.
The problem now is by going to the top man one has nowhere else to go other than litigation. No win no fee lawyers are plentiful as the Dieselgate saga has shown.
