I too remember when the parts department were very helpful indeed, and the chap who road tested every car took me out (this was before my first Morgan). And Charles saying hello in a most friendly way,. And the staff at various shows (like the three counties etc.) on the stands, or display gardens, actually recognising us when we visited.
Then the change. The last new car I purchased referred to in another post needed alot of sorting over several weeks during which the dealer lent me a Fiat 500 . I received an enormous bill for the repairs, over a couple of thousand pounds (the car was a couple of months old) which I had to pay to get my car back. Discussions followed with both the dealer and the factory. No action until I informed the dealer that as they had supplied it I couldn't take action againt MMC but would have to reluctantly take legal action against them, the dealer. At which point they presumably applied sufficient pressure and the factory refunded about 70%. I was still pretty unhappy though as the factory would only refund the price of labour per hour which they paid the dealer, not the figure the dealer charged me per hour which was about twice the amount.
So, one unhappy customer, going away muttering about how things had gone downhill since Charles left, as I remain completely convinced that a call to Charles would have seen a proper refund issued for what was after all a complete failure of the product which had incidentally ruined a trip to the west country and left me without a Mog for that summer.
So I feel your pain CX owners.
Strangely, I still love the cars even though I have returned to an older model and I'm much happier now.
