Has anyone got any experience with other recalls with high end/ low production vehicles? It would be interesting to get some real world comparisons rather than pontification.
Not with vehicles. I managed a product recall in the 90’s for a fire alarm control panel. It was an intense few weeks complicated by the fact that we sold the product through wholesalers and had no certain way of tracing the whereabouts of suspect items..
It is very easy to be critical of those involved. MMC could have been more communicative but, if their experience is the same as mine was, they would have simply been repeating a “we are working on it” for a period.
Safety critical engineering solutions take time to properly diagnose, to design and verify a solution and then to manufacture parts and get them into stock. All this at a time when we are continually being told that extended lead times have become the norm.
I know this doesn’t fix the frustrations of those whose summer holiday plans have been ruined. Perhaps this is where MMC could do more - especially given the modest numbers of cars affected.
I once worked for an MD who always went into complex fault rectification meetings saying that if we needed to, we could make it our fault and then sort the fix - rather than passing blame to component suppliers or installers. It proved costly once or twice but the costs were always outweighed by the repeat orders. This included the time we had a product that we could prove had been contaminated by dust post installation.
Paul Costock, UK 2014 4/4 Rolls Royce Garnet Red Disco 5 Teddy - 17h1 Irish Draught cross
