Does anybody know how BMW, Mercedes and so on deal with compensation following a no drive recall??
The only experience I have, and its not much, is with the VW diesel debacle and so far, nothing has come of this.
Has anyone tried communicating directly with the MDs of huge companies like this? How did it go?
It has been my experience Dave that 99% of the time, contacting an MD results in one of their assistants replying. Most OEMs do not offer a full vehicle extension on warranty but rather on the affected part and with some offering a small token of goodwill.
I recall Porsche having a stop sale on 718s with the 4.0 engine with a few resulting in a full engine swap. Warranties were extended on the engine and in some regions a gift voucher for service or parts.
Personally, I feel that we/many hold MMC to a higher standard due to how open MMC are with owners and fans. Part of what drew me to Morgan was the fact you got the sense of belonging to the 'family' but in doing so they open up higher expectations, be it justified or not.
