I hope there is a lot going on in the background. My experience of product recalls in the B2B sector is that you need to :- 1. Be honest & open about the problem within the organisation & your customers and advise on potential risks. MMC seem to have done that. 2. Over communicate to your customers. I sadly don't see that with MMC after the recall email are communicating at all, hence the deteriorating tone on here about how they are handling it. 3. Set up a task force with regular reviews by a senior manager , typically 1-2 times a day at first. These are short meeting with clear action logs & owners for the actions. 4. Work with the supplier & worry about the cost & blame later. 5. Learn from the issue and redesign business processes to stop a repeat.
You also need a business risk committee that looks at the likelyhood and the damage impact of any possible risk twice a year and what can be done to mitigate it. For example if the wood shop burnt down could MMC insource? Do you they have store copies of design drawings and specs in a separate safe location & a potential supplier identified or is a fire suppression system more relevant.
Hopefully MMC will crack this , learn from it & move on before their customers are lost.
JohnV6 2022 CX Plus Four 2025 Renault Scenic Alpine etech "Yvette"
