I agree up to a point. Recent build quality has improved. However, there are certain systems that warrant a high level of quality. Brakes are safety critical so come under a must be good category. So, two requirements are suitable for the weight/ performance of the car and standard of manufacture. The first is fairly straight forward. The second a function of design, manufacture and quality management. Is the part an existing one with a proven history or a newly developed one being introduced? A manufacturer can batch produce existing parts and introduce batch conformity tests. Hence the ability to isolate batches if needed. This allows the customer to identify cars with parts found to be dubious. Hence recalls of specific models with batch related components used in their manufacture. If the Morgan master cylinders are already off the shelf then what supplier quality system is in place to prevent substandard items getting through? What is in the contract to cover a required quality standard and rectification? If off the shelf then are there other manufacturers being affected and also needing recalls? Add in the attitude of the car manufacturer. How diligent are they about faults and resolving them? Morgan have recently improved in this area so a good sign. As for costs to Morgan, the brake supplier must be under scrutiny and liable in some way. The big question is reputation. Two points for this, first the credibility of MMC in how they deal with it for existing customers. Secondly the dent in image and how it is dealt with. Showing serious concern for putting the brakes right and how they liaise and treat customers and dealers is critical. Customer.....treated fairly and made to feel they have been helped. Incentives, offers, compensation etc.. Dealers.....reimbursement for costs and no undue pressure. It is not beyond creating closer ties between MMC, dealer and customer.
