Does anybody know how BMW, Mercedes and so on deal with compensation following a no drive recall??

The only experience I have, and its not much, is with the VW diesel debacle and so far, nothing has come of this.

Has anyone tried communicating directly with the MDs of huge companies like this? How did it go?

DaveW
'05 Red Roadster S1
'16 Yellow (Not the only) Narrow AR GDI Plus 4