Many of your points are fair Julian but would it not be true that a little love at the right time can go a long way.
Imagine in five years time someone looks back and mentions this. Will it be
1) it took three months of the best summer to sort it. I felt really pissed off. They never even contacted me to apologise. 2) well they tried to do right by us in the end, it got sorted given the resources they had and extended our warranty and made a gesture to extend our road tax for the time we could not use them.
It's about feeling cared for? Maybe not for an MB or Tesla but for a specialist company like Morgan who trade on it I would imagine someone is feeling a bit nervous? It's not like it is only 5% of the turnover that has gone U/S is it ?
Everyone loves a Morgan. Even me, unless it's broken again.
