Whilst I understand the reasoning I have to say that I find it quite incredible to see Instagram posts from dealers showing new customers collecting new CX cars who have effectively “ jumped the queue” for the fix. In fact it’s an insult to their established customers whose money they have banked long ago. The very same customers they have sold cars to that are not fit to drive. Not fit for purpose. I cannot imagine a scenario where any reputable business would think such posts were a good idea. Frankly, feel I have had the piss taken out of me. What the hell are they thinking?
Nobody jumped the queue. Different parts are used for new vs. replacement, which is the case for most things automotive. `The alternative is to idle the factory for x weeks while MMC waits for their supplier to send the parts to the retailers, wait some more for the retailer to book the appointments and wait some more for all the current cars to be fixed to then start the factory again. Doesn't make sense.
MMC most likely kept building cars and held what they could at the factory for when the parts could be retrofitted. New deliveries have been affected as well.
If the new kits have been retro fitted to new cars to allow those new cars to be sold when existing cars are off the road, then the new cars have effectively “jumped the queue”. The kits are clearly in short supply and MMC and / or the dealer have prioritised the new sale over resolving the issue for at least one of their existing customers. In any event, to then publicise this on various social media sites is insensitive to say the least. I am not sure they fully understand the level of concern and for many anger that exists around this issue. Continuing to build cars while they wait for the new parts makes perfect sense so no need to idle the factory, even though it appears it has been shut down this week anyway. I am quite sure they often have to wait for parts.
